Support

Last updated: 3 December, 2008

E-mail: sales@cabinetsondemand.com.au
Phone: 02 6241 7778
Fax: 02 6241 8068

This web site has been created to provide the Trade Professionals and the DIY market with truly customised cabinetry, in the shortest possible time.
It has not been designed to teach the art of Cabinet Making nor to offer a dedicated “how to” help desk when it comes to Design and working out the cabinet sizes that are needed. The objective is rather to supply the Cabinet Making Industry with the quality products that they need to get the job done, at the lowest possibly cost.
We have however, provided a few relevant Links to web pages that detail kitchen design hints, materials and cost alternatives - in particular see Aneka Kitchens and other links as detailed in the section .

Our dedicated product support staff can be contacted on: sales@cabinetsondemand.com.au and will be pleased to help you, but they are primarily responsible for answering on-line ordering questions, general transport logistics and web based product offerings.

At this stage we do not offer a Design service to to assist you with drawing your design up, detail design and technical questions as that will lead to an increase in pricing to cover the, often extensive, overheads.

It is expected that anyone buying products from this site has already a good understanding of basic Cabinet Making principles and methodology. Our aim at Cabinets on-Demand is to supply a completely customised flat-pack cabinet that is easy to assemble - but you have to select from the products on offer. At this stage we cannot continue to design and program different configurations.

You will be provided with some documentation about each cabinet, but because of the unique nature of what we offer, it will not be a step-by-step guide to assembly.

It is expected that the assembler of the flat-pack cabinetry will have their own basic Cabinet Making tools (drill, battery drill, hammer, etc). It is the users responsibility to ensure that the cabinet is correctly installed & levelled (fixed into position on-site) and to fix a cabinet to the wall. It is up to the end user to supply the necessary fittings and hardware required to do so.

All the cabinets from Cabinets on-Demand will come with the necessary screws and cams to assemble the cabinet, but not fix it to the wall.

The cabinet parts are all labelled in a logical order to assist in assembly, please take your time setting (laying out) the cabinet parts before starting to screw them together. This simple step may save you a lot of time later.

Each part has a label with a cabinet number on it. The cabinet number corresponds to the line number of the order that you placed. Once you have assembled a few flat-pack cabinets, you will find it is very easy and fast.

If you don't have the necessary skills to complete the job unassisted, then (depending on location)- we may be able to recommend an experienced cabinet installer that could assist you, but any costs negotiation will be between you and him.

The Cabinets on-Demand on-Line - process

How to purchase Custom built flat pack kitchens and cabinetry on-line from our networked factory direct on-demand manufacturing in ACT, VIC, WA and SA for delivery to DIY installers and the kitchen renovation Trade.

Customer tasks:

Select a Product from one of the Category ranges
and supply your specific dimensions.
Add the Product(s) selected to the Shopping cart
Proceed to "Checkout" and supply Payment and
Delivery details
Confirm the Order details.

Cabinets on-Demand on-Line tasks

Your Order entry is checked on-line as much as possible -
after submission your details are confirmed immediately
by sending an automatic "Receipt".
Your selected Product(s) and parameters are retrieved
and validated for consistency.
Requested modifications or specials are checked by
our production staff.
Payment and Delivery details are checked and validated.
The machining instructions are compiled and scheduled for a
production center close to you.
Acceptance and delivery schedules are confirmed by e-mail.
When production, packing and shipping is completed
you will be notified by e-mail.

Task Details

Selecting Products

Select from the Product Categories list at the left hand side of the page and open up the choices. Read the details for each category and then select from the Height, Width and Depth ranges presented.
Then select a product option and either accept or modify the appropriate Dimensions and parameter values.

When satisfied, 'click' on the icon. The Product specification is then added to the Shopping Cart.
All the"Cart's" Product details are then shown for your inspection and a total cost is calculated each time you add a product.

Click the little "BACK" button to add more products, or the "REMOVE" button on a Product Specification to 'return' a Product.
Ensure to also select a Delivery 'product' before proceeding the "CHECKOUT"

2. Proceed to Checkout.

When your selections are completed, 'click' the "PROCEED TO CHECKOUT" button.

Here you will be prompted for both Billing and Delivery Address details. All marked fields must be filled in!

When you 'click' CONTINUE all the Order details thus far are listed for Confirmation.
At this stage you can change the QTY value for each product and 'click' UPDATE, or REMOVE the Product. Also you can add additional COMMENTS.

When next you 'click' CONTINUE you are connected to a secure Link and prompted for Payment Details (Credit Card, Direct Transfer, Cheque details, Account code etc. ALL via a secure link). Now specify the Payment details.

NOTE. A Direct Deposit is advised, you are then not expected to provide any private details or pay for the products. After checking Cabinets on-Demand will contact you for a Deposit and give you our Bank Account number for a Direct Transfer.
Alternatively, if you want to pay by Credit Card then supply the customary details - no charge will be lodged against your Credit Card untill all details have been confirmed.

When you 'click' CONTINUE after this then the Order Confirmation screen is displayed, including the ORDER NUMBER then you can print the details for your records or await the Order Receipt e-mail that will be sent from the system automatically. Cabinets on-Demand will then follow up later with any comments after the Order is checked for consistency.

If you want to submit a part order first then please state this in the final "Comments" field and we will combine the multiple Orders into one final Confirmation order.

NOTE: You can abandon the process at any stage using the "Back" button on your Browser screen.

You can submit a Payment Option "Direct Deposits", this can be used as a "training facility", that is used to invoke the whole process, except for actual manufacturing and/or money transfer. Cabinets on-Demand staff will validate and check the Order, advice you of any inconsistencies and then ask you for a correction or to transfer a deposit amount. You are free to ignore these messages and no liabilities are incurred by either party.

Your Order is then validated, payment is checked, schedules are produced and delivery and shipping requirements ascertained. If any modifications to the standard products were requested than these will be evaluated and additional costings, if any calculated and negotiated. A confirmation of expected shipping dates will be emailed.

After production but before shipping you will be notified by e-mail to ensure that delivery by our Couriers can be completed.

3. Cabinets On Demand(TM)

The Cabinet production data received from this Web site is validated and checked by our own in-house automated software and then send to the closest manufacturer to be automatically converted into machine code for their CAM systems. Our automated software ensures optimal use of materials, CNC equipment and eliminates transcription errors and omissions.

Administrative details are checked through clerical means aided by CRM software to check financial data, create records, shipping Labels, production schedules and management reports.

Validation & Payments

The button will show your Shopping Cart items (the first time you ADD a Product to the "Shopping cart" may take 10 seconds depending on your Internet speed, and 1-2 seconds for the next products).

After completing your order details (and some last minute Editing) then use the "Check-out" pages " to Enter Name & Address details and Payment options, viz. Credit Card, Cheque, Direct Transfer etc.

YOU NEED NOT make Payments now, just enter the Direct Payment as an option - Full or progress payments will be requested after Order validation. You can of course enter your Credit Card details now, as it is a safe process but we will not charge anything until the Validation Process is completed and you have agreed to us charging you a Deposit.

Have a go Try all the complete process.

You can exercise all the various combinations and delivery options without causing any data to be transmitted until you press the final "Order Confirmation Submit" button. If you like to try the complete process, including "Order Submit", Order Validation and e-mail(s) for Notification/Acceptance etc. then submit your Order whilst 'ticking' the "Direct Deposits" payment option.
This will allow us to check your details and provide feedback without the manufacturing process being started (and without financial commitments by either party).

NOTE: The first time you "Checkout" your Order selections it may take some 10 - 30 seconds before you have a response from the "Shopping Cart" process - but any other operations are quite fast.